RDN WebEd Frequently Asked Questions


  • How do I create a new account?
  • How do I get a new password?
  • Do I have to do the education module or course all at once?
  • Do I pass or fail?
  • How do I obtain a certificate of course completion?
  • Is the education free?
  • Is all the education Australian based?
  • How do I obtain CPD points?
  • Technical Support
  • Why do I see ThinkGP branding on RDN WebEd?
  • How do I pause and resume a video?

  • How do I create a new account?

    Click here to create a free account. All fields must be completed. A valid email address is essential; this is the one we use to send certificates for your completed courses.

    GPs and Doctors
    If you’re a GP and a member of RACGP or ACRRM, please include your member number, which will be included on your certificates for completed courses. Many modules from the RDN WebEd courses are accredited, with automatic CPD points notification to the colleges for eligible doctors.

    Other health professionals
    Please describe your role. It is optional to include your registration number. If included, it will appear on your certificates for completed courses.


    How do I get a new password?

    Click here to start the password recovery process. You will be emailed a one-time link which will let you log in. You may then change your password by clicking on 'my account' then 'edit' then 'change password'.


    Do I have to do the education module or course all at once?

    Your responses are automatically saved as you move through a module or course and your page is bookmarked when you exit an incomplete module or course. You can return to it at any time to complete, without having to start again. You can find courses that you’ve already started under your Education History.


    Do I pass or fail?

    The education module and the evaluation form both need to be completed to pass. Incomplete modules fail.


    How do I obtain a certificate of course completion?

    On completion of a course, a certificate will be emailed to the address supplied in your personal RDN WedEd account details.

    You can also print your own certificate of completion by going to your Education History and downloading the PDF provided. If no certificate appears, it means that a module or course is not yet completed.


    Is the education free?

    Yes, all the education provided through RDN WebEd is free. However, registration is essential in order to access the information. Courses are non-clinical and designed to support rural NSW medical and health professionals in their roles.


    Is all the education Australian based?

    Yes, all material is produced by NSW Rural Doctors Network (RDN) for the rural NSW healthcare environment. Occasionally, courses are produced in partnership with Australian medical and health professionals who are external to RDN.


    How do I obtain CPD points?

    GPs and Doctors
    Many modules from the RDN WebEd courses are accredited with the ACRRM and the RACGP, with automatic CPD points notification to the colleges for eligible doctors. A printable Certificate of Completion is issued at the end of each module for learner portfolios.

    Other health professionals
    A printable Certificate of Completion is issued at the end of each module as evidence of ongoing learning should you be able to claim CPD points.

    How to print a Certificate of Completion
    You can print copies of certificates for your portfolio through the Education History tab at the top of the page. Under the ‘Certificate’ column, click on ‘PDF’ for the certificate you wish to print and make your print or save selection from there.


    Technical Support

    Technical issues are addressed promptly by our online education technology supplier 24/7 so please try again at a later time if the system fails to work for any reason. For persistent issues, enquiries can be directed during office hours (9:00am to 5:00pm Monday to Friday) to RDN WebEd Support rdnwebed@nswrdn.com.au or phone 02 4924 8000.


    Why do I see ThinkGP branding on RDN WebEd?

    RDN employs ThinkGP’s robust online education technology to house its courses; this is why you will notice some reference and links to ThinkGP throughout the RDN WebEd site.

    All content on RDN WebEd is produced and owned by NSW Rural Doctors Network. Occasionally a course is produced in partnership with external professionals or organisations; on those occasions the external partner is acknowledged in the course material.

    ThinkGP audiences do not have access to RDN WebEd courses unless they have individually registered for RDN WebEd.


    How do I pause and resume a video?

    For education that is delivered solely by video, you can pause by clicking in the centre of the video while it’s playing. Click in the centre again to resume play.

    You can also rewind and fast-forward videos by clicking along the duration bar at the footer of the video or by clicking and dragging along the duration bar to the approximate place in the video that you want to review.